FAQ's

Contact

Website Orders:

Online orders are processed Monday - Friday, 3-5 business days of order placement, unless indicated in the product description. If your order was placed during a promotional sale, please expect 7-10 business days for your order to ship.
Orders placed after 1pm EST Friday or Saturday/Sunday will be processed the following Monday morning.
On occasion, an order may be placed on hold. In that event, we will contact you within one business day to gather the information we need to expedite the order. If we attempt to contact you and do not receive a response after five business days, we reserve the right to cancel your order.

ON- Demand/ Pre- Order

What does pre-order mean for you?

You get the exactly the same product with a little extra wait (well worth it). You get to shop responsibly and save a few bucks.

What does pre-order mean for us?

We get to produce products responsibility, on demand, at a limited edition status while joining the movement towards reducing overproduction within our industry.

Pre-sale Ship Date

An item on pre-sale has an estimated ship date. This date has the potential to change if the shipment encounters delays. In the event that your shipment is delayed for any reason, we will let you know by email.

Promo Codes:

We all love a deal, but there are a few little rules:

Only one code may be used per order.

Certain items (including all sale items) are excluded from special offers.

Codes may not be applied after an order is processed.

Sale Items:

Unless indicated otherwise, all orders purchased on sale are final sale and cannot be returned or exchanged.

We do not honour price adjustments on items purchased before a sale.